FAQ

We accept all major credit cards, Apple Pay and Google Pay.

Click the "My Account" link or the person icon at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us for further assistance.

Discount codes may be applied to one-time orders and are limited to one use per customer.* Only one discount code is applicable per order. Discount codes cannot be stacked or combined with other offers.

*Exclusions apply: Subscription orders and special-priced items are not eligible for discount codes.

Sorry for the trouble! A few things to consider:

You can only use one discount code per order

Sale products & special priced products are not eligible for further discounts

BOGO applies to the product of equal or lesser value and is limited to 5 complimentary products per customer

Subscription orders are not eligible for further discounts

If you're still having trouble, please contact customer service for further assistance.

Once your order ships out, we'll email you tracking information so you can track your delivery. Our couriers will provide an estimated delivery date based on transit. If you don't see shipping information after 5 business days from your order date, please double check your spam or trash folder.

If your order is showing as delivered but you have not yet received it, it was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up by someone else in your household. If you still can’t find your package, please contact us here so we can ship you a replacement.

Click the "My Account" link or the person icon at the top right hand side of our site to view orders you have placed. Then click the Change Quantities/Cancel Order link to find and edit the items in your order. Please note that once an order has been processed, we’re unable to edit or cancel the order. However, please contact us here so we can try to accommodate your request.

We ship everywhere in the United States except Puerto Rico, Alaska, and Hawaii. Check out our store locator to find the nearest store.

Unfortunately, we do not ship internationally at this time.

After placing your order, please allow 1-2 business days for your order to process.We use this time to take extra precautions to ensure our fulfillment team’s and customers’ safety. If you've placed your order on a Friday, Saturday, or Sunday, your 1-2 business days of processing time will start on the following Monday (or business day). Once your order has shipped, we'll email you a shipping confirmation with your tracking number.Thank you for your patience!

Shipping times depend on your shipping method. Please see our shipping policy for more information.

Shipping costs depend on your shipping method. Please see our shipping policy for more information.

Please contact us here with your order number so we can make changes as quickly as possible.

We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order has been processed.

We’re sorry for the inconvenience. If your order is incorrect, please contact customer service within a week of receiving the product so we can take care of you.

Click the "My Account" icon at the top right hand side of our site to edit your account information.

Click the “My Account” icon at the top right hand side of our site. If you are not already logged in, enter your email and password and click the “Log In” button. If you can’t remember your password, click the “Forgot Password?” hyperlink and choose a new password.

To unsubscribe from our emails, scroll to the bottom of any one of those emails and click "Unsubscribe".

Once you reach our Unsubscribe Center, you'll have the option to specify which email types you'd like to unsubscribe from or stay subscribed to. If you would like to unsubscribe from all emails going forward, please select all topics from the list.

Still getting emails? Contact us here for further assistance.

If you try our product and it doesn’t meet your expectations, please contact us within 45 days of your delivery date to discuss your experience and how we can make it better.

FemiClear products purchased on FemiClear.com must be returned in the US within 45 days of the order purchase date to be eligible for a refund. Refunds will be processed back to the original payment method. Shipping fees are non-refundable.

For more details, visit our Return Policy.

To start a return, please contact us here with your order number.

For FemiClear products, please review our Guarantee Policy for more details.

We are available in stores nationwide! Check out our store locator to see which store near you has your favorite FemiClear product on hand!

Interested in becoming a wholesale partner? Start here!

We sometimes make product packaging updates, which means you may receive product packaging that is inconsistent with what you see on FemiClear.com. Rest assured, the product you ordered is the same. If you have any product or packaging questions, please contact us here.

FemiClear is an all-natural product without any added artificial thickeners.Some of our products use a natural thickening agent such as beeswax for a better experience. . If you find our product too runny,we recommend you pop FemiClear in the fridge for 10-20 minutes before use.

We have added a signature blend of all-natural essential oils to create a fresh scent.

Yes! FemiClear is never tested on animals.

No. Most FemiClear products contain beeswax.

All FemiClear products are gluten-free!

Our products do not contain major allergens but our raw ingredients could be sourced from a facility that processes major allergens. If you have an allergy and are concerned about any specific ingredient, we strongly recommend checking-in with your doctor/healthcare provider to review our ingredients and determine if FemiClear is safe for you to use.

It's important to talk with your doctor or health care provider before using any new product while pregnant/breastfeeding. They know you best, and can provide guidance on whether or not certain ingredients could interfere with medications you already take, or are safe for pregnancy and/or breastfeeding.

As a friendly reminder, it's ALWAYS important to talk to your doctor or health care provider before taking any new OTC medication or supplement if you are pregnant and/or breastfeeding.

As everyone's regimen is unique and different, we recommend checking in with your doctor or healthcare provider before starting anything new to ensure your new regimen makes sense.

We recommend speaking with your doctor or health care provider before trying a new over-the-counter product . They know you best, and can provide guidance on whether or not certain ingredients could interfere with birth control medications you already take.

Please refrain from sexual intercourse while using FemiClear Yeast Infection or Genital Herpes Symptoms products as it could negatively impact the product’s efficacy. Using other vaginal products such as tampons, douches, spermicides, etc. while using FemiClear Yeast Infection or Genital Herpes Symptoms products is also not advised. 

FemiClear Yeast Infection or Genital Herpes Symptoms products may damage condoms and diaphragms, leaving you at risk for pregnancy and STIs.

Yes! The majority of our products are suited for all adults! However, HClear for him was formulated for men looking for relief of genital herpes symptoms.  

As always, anytime you add anything new to your regimen, we recommend checking in with your doctor/healthcare provider to ensure it makes sense for you!

Our products are designed for adults and children aged 12+. If you're considering FemiClear products for your child, please consult with your family physician to see if FemiClear makes sense for them.

Subscribing is the best way to shop FemiClear - subscription orders always come at a discounted price and are eligible for free USPS First Class shipping on orders over the free shipping limit.

Starting a subscription is super simple - choose the product you’d like to subscribe to, how often you want to receive the product,  and wait for it to get delivered to your doorstep!

Browse the site for the product you want, choose the discounted Subscribe & Save option, select your shipping frequency (every 2,4, or 6 months) and add to cart. Upon checking out, you will be asked to create an account so we can gather shipping and billing details.

Product pages that are eligible for subscription will have a “Subscribe and Save'' option available above the “Add to Cart” button.

We offer free USPS First Class shipping for all subscription orders. We ship to all U.S. States except Alaska, Hawaii, Puerto Rico. We do not ship internationally at this time.

Your subscription will automatically renew based on the date you started your subscription and your delivery frequency. We'll remind you via email 3 days and 1 day before your order is set to process so you can make any changes to your subscription.

To check your next order date, log in here and click on  “My Subscriptions” to see your next charge and order date.

PLEASE NOTE: Any changes to a subscription must be made at least 48 hours before your renewal date. We are unable to edit or cancel subscription orders once they have renewed and processed.

Promo codes cannot be applied to subscription orders.

To log in, create an account. 

If you’ve shopped with us before but haven’t created an account yet, simply use the same email when creating your account to see your existing orders and subscriptions (if any!).

Please note that starting a subscription does not automatically create a customer account. You’ll still need to create an account as a separate step in order to manage your subscription.

If your email is not recognized when logging in, it’s possible that you either have not created your account or you never finished activating your account. No worries — simply create your account again to get logged in.

To skip delivery of an upcoming subscription order:

1. Log in to your account, navigate to the “My Account” page and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDERS, click on SKIP ORDER

3. Confirm that you would like to skip your upcoming order.

PLEASE NOTE: Any changes to a subscription, including skipping or cancelling, must be made at least 48 hours before your renewal date. We are unable to edit or cancel subscription orders once they have been processed.

Remember - any changes must be made at least 48 hours before your renewal date and your subscription portal will always reflect your most up to date information.

To change your order date for the next subscription order:

1. Log in and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDERS, click on CHANGE RENEWAL DATE

3. Select the new date you’d like your order to process

4. Click on SAVE DATE

To change the order date on a single item:

1. Log in and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDERS, find the item you’d like to edit

3. Click on CHANGE ITEM DATE

4. Select the new date you’d like your order to process

5. Click on SAVE DATE

Remember - any changes must be made at least 48 hours before your original renewal date, at the latest. Your subscription portal will always reflect your most up to date information.

To update your address for future subscription orders:

1. Log in and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDER, locate Shipping Address, and click on CHANGE SHIPPING

3. Use the dropdown menu to select an existing address or click on ADD NEW ADDRESS

4. For a new address, enter your new shipping address details

5. Check USE FOR ALL SHIPMENTS if you’d like this address to apply to all future orders

6. Click on SAVE

PLEASE NOTE - Edits to your shipping address must be made at least 24 hours before your next renewal date.

Love Wellness is not responsible for lost or missing shipments if your subscription address was not updated in time. Please contact us immediately if your order processed with the former/old shipping address. We cannot guarantee a change in address after a subscription order has renewed, but will do our best to accommodate your request.

To update your billing information:

1. Log in and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDER, locate Payment Details, and click on CHANGE BILLING

3. Click on SEND EMAIL to receive an email with a unique link to update your billing information

Please check your spam or trash folder in case our email gets lost in the mix!

PLEASE NOTE - Edits to your billing information (including new payment) must be made at least 24 hours before your next renewal date. We’re unable to switch payment methods on an order that’s already processed.

To cancel your subscription:

1. Log in and click MY SUBSCRIPTIONS. If you get an error that you don't have an account, create an account with the same email you used to start your subscription to get connected.

2. Under UPCOMING ORDER, locate the product you’d like to cancel, and click on CANCEL SUBSCRIPTION

3. Select the reason for cancelling and click on CANCEL SUBSCRIPTION to confirm

Repeat this process if you need to cancel more than one item.

PLEASE NOTE - Cancellations must be made at least 48 hours before your next renewal date. Cancelling a subscription after your order has renewed will NOT cancel any orders in progress.